Date posted: April 21, 2026
Pay: $55,000.00 – $65,000.00 per year
Job description:
Overview
Be part of a growing Managed Service Provider and enjoy a collaborative environment supporting small to medium-sized businesses across the Hill Country and greater San Antonio area.
Tri Leaf Technology Services, Inc. (site: TriLeafTech.com) is a growing MSP that provides premier IT Support and Security to SMBs. We are hiring a full-time IT Support professional to join our team as we continue expanding in the Hill Country and the greater San Antonio, TX area. This role includes a mix of remote support and onsite client visits.
Responsibilities
- Provide technical support to clients remotely and in person
- Support both Mac and Windows operating systems
- Deliver excellent customer service and communication
- Troubleshoot network printers, routers, and wireless access points
- Assist with basic server administration tasks
- Work with networking fundamentals (TCP/IP, DHCP, DNS)
- Support and troubleshoot Microsoft 365 environments
- Research and implement solutions for client issues
- Assist with VPN setup and troubleshooting
- Provide support for QuickBooks Desktop environments
- Continuously learn and adapt to new technologies
Requirements
- Proven experience in providing IT support with a focus on desktop support, software troubleshooting, and hardware management.
- Must live in the greater Boerne / San Antonio, TX area
- Must have reliable transportation for onsite client visits
- Must have a dedicated home office/work environment free from distractions
- Strong troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Strong knowledge of operating systems including Windows (Windows Server), MacOS, and possibly some Linux environments.
- Familiarity with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (especially Meraki), and network security best practices.
- Hands-on experience with Active Directory user management and group policy objects (GPO).
- Strong Office 365 Management Skills.
- QuickBooks Desktop and Online familiarity.
- Excellent communication skills with the ability to explain technical issues clearly to
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Support Technician are advantageous but not mandatory. Embark on a rewarding career journey where your technical expertise fuels innovation! We’re committed to supporting your growth as you help keep our technology running smoothly. Every day is an opportunity to learn something new while making a real difference in our organization’s success.
Preferred Experience:
- Help desk: 3-5 years
- Windows support: 3-5 years
- NOTE: Candidates not located in the greater Boerne/San Antonio, TX area will not be considered.
Benefits:
- Paid Time Off: 2 Weeks (10 business days) annually.
- Flexible work environment (hybrid remote).
- Opportunity for growth within a growing MSP.
Schedule:
- Full-time
- Monday through Friday.
- Occasional after-hours or weekend work as needed.
Work Location:
- Hybrid remote in Boerne, TX 78006 (aka, work from home with onsite client visits in the surrounding area)
- Windows support: 3-5 years
Benefits:
- Paid time off
- Referral program
Application Question(s):
- Are you currently located within 30 minutes of Boerne / San Antonio, TX, and able to travel onsite to client locations as needed?
- Do you have reliable transportation for regular onsite client visits?
- This role may occasionally require after-hours or weekend work for maintenance or urgent issues. Are you willing and able to support this when needed?
- Do you have a dedicated, quiet workspace suitable for remote work when working from home?
Work Location: Hybrid remote in Boerne, TX 78006